Contents
Page 1 -Front Cover
Page 2 -Contents
Page 3 -Action Plan
Page 4 -Action Plan (continued)
Page 5 -Copy of letter to companys
Page 6 -Introduction
Page 7 -Introduction (continued)
Page 8 -Legal constraints and influences
Page 9 -Objectives of business
Page 10 – What is communication?
Page 11 – Vertical communication and diagonal communication
Page 12 – Examples of communication Different types of communication
Page 13 – Examples of communication
Page 14 – Barriers of communication and alternative communication
Page 15 – Primary and secondary research
Page 16 – Results from questionnaires
Page 17 – Results from questionnaires (continued)
Page 18 – Results from questionnaires (continued)
Page 19 Results from questionnaires (continued)
Page 20 – Interview responses
Page 21 – Interview responses (continued) and letter to company
Page 22 – Recommendation 1
Page 23 – Recommendation 2
Page 24 – Recommendation 3
Page 25 – Recommendation 4
Page 26 – Recommendation 5
Page 27 – Recommendation 6
Page 28 – Conclusions and legalisation of recommendations
Page 29 – Evaluation of report
Page 30 – Appendix 1
Page 31 – Blank questionnaire
Page 32 – Blank questionnaire (continued)
Page 33 – Appendix 2
Page 34 – Blank interview questions
Page 35 – Bibliography
Action Plan (Sheet 1)
Task
Start
Date
Suggested
Finish
Date
Reason for delay
Solution to the problem
Resources
Needed
Final
Completion Date
Action Plan
03/07/03
20/11/03
Had To Add More
Information
Add The
New
Info
Computer,
Word Document
26/10/03
Design A
Questionnaire
15/07/03
20/07/03
N/A
N/A
Computer,
Word Document
26/07/03
Design A Interview Plan
28/07/03
30/07/03
Went on
Holiday
For 1 Month
Will Continue
After
Holiday
Computer,
Word Document
03/09/03
Distribute
The
Questionnaire
17/0703
25/07/03
Went on
Holiday
For 1 Month
Will Continue
After
Holiday
Computer,
Word Document,
Interviewee
17/9/03
Perform the Interview
18/08/03
19/09/03
N/A
N/A
Computer,
Interviewee
19/09/03
Design A Letter for
Telephone
Companies
15/09/03
18/09/03
N/A
N/A
Computer,
Word Document
18/09/03
Send the Letter To
Telephone
Companies
24/09/03
25/09/03
Could not find
Addresses
Of Some Companies
Found Addresses
For The
Companies
Internet,
Stamps,
Envelopes
27/09/03
Started Writing
Up Theory Work
1/10/03
24/11/03
N/A
N/A
Computer,
Text Book,
Internet,
Word Document
24/11/03
Got Response
From
Letter
3/10/03
3/10/03
N/A
N/A
Letter
3/10/03
Action Plan (Sheet 2)
Task
Start
Date
Suggested
Finish
Date
Reason for delay
Solution
To the problem
Resource
Needed
Final
Complete
Date
Analyzed
The
Questionnaire
10/10/03
20/10/03
Did Not Get All Of Questionnaires back
Will analyse
Questionnaire
That are back
Questionnaire,
Pen, Paper,
Computer
25/10/03
Analyse the Interview Responses
18/10/03
22/10/03
N/A
N/A
Interview Sheet,
Pen, Paper, Computer
22/10/03
Put Together The Draft Copy Of
The Report
19/09/03
24/10/03
N/A
N/A
Computer,
Word Document
23/10/03
Put together the final copy of the Report
28/10/03
18/11/03
N/A
N/A
Computer,
Word Document
18/11/03
Copy of letter
The letter below shows the letter I sent to various companies in request for information. The reply and information NTL sent is overleaf. The letter is shown below –
BT Group Plc
BT Centre
Newgate Street
London
EC1A BAJA
Deepak Tailor
11 Ingleby Road
Ilford
Essex
IG1 4RX
9th September 2003
Dear Sir/Madam,
I am a year 11 student of Beal High School.


As part of my GCSE business studies coursework. I am currently working on a project, which involves identifying and solving the problems of communication between two offices located 50 miles apart.

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I would like to obtain information (leaflets, booklets and so forth) relating to the various types of communication services provided by your company. I am particularly interested in your telephone, fax and electronic (email) services.
Could you please send any information you feel would assist me in my project as soon as possible.


Yours faithfully
…………………..


Deepak Tailor
Introduction
I have been appointed as a consultant to a medium sized manufacturing company employing 120 people. Part of the company organisation chart appears below-
SHAPE * MERGEFORMAT
Board of Directors
Managing Director
Finance
Director
Marketing
Director
Production
Director
Human
Resource
Director
Administration
Director
Until this year production and administration has been located in central London. The purchase of a new production site 50 miles away from London has led to a reorganisation of the company and its personnel. The board of directors, managing director, finance manager and administration director will now work from the London head office-
Administration
Director
Finance
Director
Managing Director
Board of Directors
The marketing director, human resources director and the production director will be based at the companys new manufacturing facility 50 miles outside London-
Production
Director
Human
Resource
Director
Marketing
Director
Managing Director

I am required to identify the problems of communication between these two locations and suggest how they could be resolved.
– I will consider the needs of good business communications
– I will also consider the range of communication methods available
The job description of all the directors are listed below
The board of directors These people are at the top of the business hierarchy, they make all the important decisions.


The managing director This person is in charge of the other directors.


Finance director- The person controls all the financial aspects of the business. He or she makes all the key decisions on the income and expenditure of the company.


Marketing director This person carries out vital research to expand the business.


Production director This person is responsible for the

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